Force an app to close

When we are listing the solutions for various iPhone issues, from Bluetooth to “No service”, we always start with the simplest ones. In this case, we suggest you to force an app to close. Sometimes, that is all you need. Note: If you have tons of apps that are not properly closed, do not close just the one that misbehaving. Close several apps.

Follow the steps below:

• Tap on the Home button twice
• You will get a preview of the apps you have been using recently
• Swipe left or right and find the app that is freezing or crashing
• Swipe up to close it.
• Go back to the Home screen and launch the app again.

Soft reset

What’s next? A soft reset sounds good. By doing this, you will close all the processes and apps that are running in the background. Also, this will free up the memory. Clogged memory and too many applications that are running are among the main reasons why apps crashing on iPhone.

• Press the Home button and the Sleep/wake button at the same time
• Hold the buttons until you see the Apple logo.

 

Update your app

You need to make sure the ESR app on your iPhone is up to date! If not, go ahead and give it an update.

Free up the storage space - Make sure you have enough free storage space on your iPhone!

If you do not have enough free storage space, you may experience the problem with the ESR app. It means it is the time for some cleaning. We all have the habit to keep tons of videos, photos, or songs on our devices, even though we backed it all up to our computers. Put some effort to free up the storage space on your iPhone. Delete the songs, videos and photos you no longer need. Once you solve the storage issue, see if the app is working fine.

Software update

You can fix a wide range of problems just by updating the software. You may have found a bug in the ESR app but but, we should not forget that the bug in the software can cause this problem too.

Every new version of iOS comes with various improvements in terms of security and performance. It often introduces new features, but most importantly, it provides bug fixes.

Here is how to update the software:

• Connect to a Wi-Fi network
• Navigate to iPhone Settings
• Tap General > Software Update
• Tap Download and Install.

via https://www.technobezz.com/fix-apps-freezing-crashing-iphone/

App crashes and system performance issues on iOS devices often go together, knowing what is going wrong can help with troubleshooting and fixing the problem. You can find a log detailing all of those crashes on your iPhone and iPad, assuming you know where to look. We've described two methods for accessing your Crash Logs, on your device or using your computer. 

Here’s how to see the log of app crashes on your iPhone or iPad

• Tap Settings
• Tap Privacy
• Tap Analytics
• Tap Analytics Data

The Analytics Data section keeps a list of app crashes. You can tap on any of them to see more details about what happened.

The information in the details view isn’t exactly user friendly, but you can send us your log to help us track down performance issues or reasons why the ESR app may be crashing. Send your log to feedback at eatsleepride dot com

Via https://www.macobserver.com/tips/quick-tip/how-to-find-app-crash-reports-iphone-ipad/

How to find the Crash Logs using your computer

While troubleshooting crashes, we may request a crash log to determine what is happening. Here are instructions for finding a crash log on Pocket for iOS on Mac and Windows.

1. Sync with iTunes

Crash logs are transferred to iTunes whenever you sync your device. Plug in your device, and launch iTunes to complete the sync.

2. Retrieve the Crash Log

Mac Users

1. Open Finder (found in the Dock)
2. Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
3. Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
4. Open the folder with the same 'name' as your device. (Note: your device name appears in iTunes on the left side, under 'Devices').
5. Look for files starting with Read It LaterPro. If you don't see any, try opening  the folder called 'Retired. Here, you should see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop.
6. Attach the file(s) to your reply, or send them to support [at] getpocket [dot] com.

Windows Vista/7 Users

1. Open any Windows Explorer Window (My Computer, My Documents, etc.)
2. Enter %appdata%, and press enter
3. Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
4. You will see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop.
5. Attach the file(s) to your reply, or send them to support [at] getpocket [dot] com.

Windows XP Users

1. Locate your Application Data folder. To see instructions on how to find this folder, click here: eHow: How to access the Application Data Folder
2. Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
3. You will see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop.
4. Attach the file(s) to your reply, or send them to support [at] getpocket [dot] com.

Via https://help.getpocket.com/article/1098-how-to-find-the-iphone-ipad-app-crash-logs